Privacy Policy

Property Kare Inc. (“Property Kare”, “we”, “us”, or “our”) is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your personal information when you use our mobile application and website located at https://property-kare.ca/ (collectively, the “Platform”). By creating an account or using our Platform, you consent to the practices described in this Privacy Policy.

This Privacy Policy applies to all users of the Platform, including homeowners (“Users”) and tradespeople/contractors (“Service Providers”).

1. Information We Collect

1.1 Information You Provide to Us

When you register and use the Platform, we collect the following personal information:

• Account Registration: Full name, email address, phone number, and password.

• Profile Information (Users): Home address(es), property details, maintenance history, and uploaded property photos.

• Profile Information (Service Providers): Business name, trade category (e.g., electrician, plumber, HVAC), service area, certifications or licences, profile photo, and banking or payment information for subscription billing.

• Service Requests: Descriptions of maintenance needs, photos of issues, preferred scheduling, and any communications exchanged through the Platform.

• Subscription & Billing: Payment card details and billing address (processed securely through our third-party payment processor; we do not store full card numbers).

• Communications: Messages you send to other users, our support team, or through in-app chat.

1.2 Information Collected Automatically

When you access or use our Platform, we automatically collect:

• Device Information: Device type, operating system, unique device identifiers, and mobile network information.

• Usage Data: Pages or screens viewed, features used, search queries, task history, and session duration.

• Location Data: With your permission, approximate or precise location to help match you with nearby Service Providers or confirm service addresses.

• Log Data: IP address, browser type, referring/exit pages, and timestamps.

• Cookies and Similar Technologies: We use cookies and analytics tools to improve your experience. You may control cookie preferences through your browser settings.

1.3 Information from Third Parties

We may receive information about you from:

• Payment processors (e.g., Stripe) for billing confirmation.

• App stores (Apple App Store, Google Play) for download and subscription data.

• Authentication providers if you choose to sign in via a third-party login service.

2. How We Use Your Information

We use the information we collect to:

• Create and manage your account as a User or Service Provider.

• Facilitate connections between Users and Service Providers for property maintenance services.

• Process subscription payments and manage billing for both User and Service Provider plans.

• Send task reminders, service updates, booking confirmations, and in-app notifications.

• Provide customer support and respond to inquiries.

• Improve our Platform, features, and user experience through analytics.

• Verify the identity and credentials of Service Providers.

• Enforce our Terms and Conditions and detect fraudulent or abusive activity.

• Comply with applicable Canadian laws and regulatory requirements.

• Send marketing or promotional communications (where you have consented, as required by Canada’s Anti-Spam Legislation (CASL)).

3. Legal Basis for Processing

We process your personal information under the following legal grounds:

• Contractual Necessity: To provide the services outlined in our Terms and Conditions.

• Consent: For marketing communications and location data (you may withdraw consent at any time).

• Legitimate Interests: To improve our Platform, ensure security, and prevent fraud.

• Legal Obligation: To comply with applicable Canadian laws, including the Personal Information Protection and Electronic Documents Act (PIPEDA) and applicable provincial privacy legislation.

4. Sharing Your Information

We do not sell your personal information. We may share your information as follows:

4.1 With Other Users

When a User submits a service request, certain profile information (such as first name, property address, and request description) is shared with matched Service Providers. Service Providers’ business names, trade category, and ratings are visible to Users.

4.2 With Service Providers and Partners

We may share your information with third-party vendors who help operate our Platform, including payment processors, cloud hosting providers, analytics services, push notification providers, and customer support tools. These parties are contractually obligated to protect your data.

4.3 For Legal and Safety Reasons

We may disclose your information if required by law, court order, or governmental authority, or to protect the rights, property, or safety of Property Kare, our users, or the public.

4.4 Business Transfers

In the event of a merger, acquisition, or sale of assets, your personal information may be transferred. We will provide notice before your information becomes subject to a different privacy policy.

5. Data Retention

We retain your personal information for as long as your account remains active or as needed to provide services, comply with legal obligations, resolve disputes, and enforce our agreements. When you delete your account, we will remove or anonymize your personal information within 90 days, except where retention is required by law.

6. Your Rights

As a Canadian resident, you have the following rights under PIPEDA and applicable provincial legislation:

• Access: Request a copy of the personal information we hold about you.

• Correction: Request corrections to inaccurate or incomplete personal information.

• Withdrawal of Consent: Withdraw consent to the collection or use of your personal information (subject to legal or contractual restrictions).

• Deletion: Request deletion of your personal information, subject to our legal obligations.

• Complaint: File a complaint with the Office of the Privacy Commissioner of Canada if you believe your privacy rights have been violated.

To exercise any of these rights, please contact us at privacy@property-kare.ca. We will respond within 30 days.

7. Data Security

We implement commercially reasonable administrative, technical, and physical security measures to protect your personal information against unauthorized access, use, disclosure, alteration, or destruction. These measures include encryption of data in transit (TLS/SSL), secure servers, and restricted employee access to personal data.

However, no method of transmission over the Internet or electronic storage is 100% secure. While we strive to use commercially acceptable means to protect your personal information, we cannot guarantee absolute security.

8. Children’s Privacy

The Platform is not directed to individuals under the age of 18. We do not knowingly collect personal information from minors. If you believe we have inadvertently collected information from a minor, please contact us immediately and we will take steps to delete it.

9. Third-Party Links

Our Platform may contain links to third-party websites or services. This Privacy Policy does not apply to those third-party platforms, and we are not responsible for their privacy practices. We encourage you to review the privacy policies of any third-party services you access.

10. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or applicable law. We will notify you of material changes by posting the updated policy on the Platform and updating the Effective Date at the top of this document. Your continued use of the Platform after such changes constitutes your acceptance of the revised policy.

11. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or our privacy practices, please contact us at:

Property Kare Inc.

Website: https://property-kare.ca/

Email: privacy@property-kare.ca

Canada